Last updated: 3 September 2026

1. About This Cookie Policy

This Cookie Policy explains how Heidi Pittman trading as Plush Place (“Plush Place”, “we”, “us” and “our”) uses cookies and similar technologies when you visit www.plushplace.co.uk.

This policy should be read alongside our Privacy Policy, which explains more generally how we collect and use personal information.

If you have any questions about our use of cookies, please contact us at:

help@plushplace.co.uk

2. What Are Cookies?

Cookies are small text files that websites can store on your computer, tablet, mobile phone or other device.

Cookies can perform a number of functions, such as:

• keeping products in your shopping basket;
• enabling checkout and payment;
• keeping our website secure;
• remembering choices or preferences;
• helping us understand how visitors use our website; and
• helping us measure the effectiveness of our website and marketing.

Similar technologies, including pixels, tags, scripts and local storage, may perform comparable functions.

In this policy, we generally use the word “cookies” to refer to cookies and these similar technologies.

3. How Plush Place Uses Cookies

We use cookies for a number of purposes.

Strictly Necessary Cookies

These cookies are essential for our website and online shop to function properly.

They may be used for purposes such as:

• operating our shopping basket;
• enabling checkout;
• processing or facilitating payments;
• maintaining website security;
• preventing fraud;
• maintaining a user session; and
• remembering privacy and cookie choices.

These cookies cannot normally be switched off because they are necessary to provide services that you request.

They are not used for advertising purposes.

Analytics and Performance Cookies

We use analytics technologies, including Google Analytics, to help us understand how visitors use the Plush Place website.

These technologies can provide information such as:

• how many people visit our website;
• which pages and products are viewed;
• how visitors move around the website;
• how visitors reached our website;
• which parts of the website are most popular; and
• whether visitors encounter problems when using the website.

We use this information to understand and improve the performance, content and customer experience of our website.

Where consent is required, analytics technologies will not be activated until you choose to allow them.

Functional and Preference Cookies

Some cookies may help provide additional functionality or remember choices you make.

For example, they may be used to remember website preferences or settings.

Some functional technologies may be necessary to provide a feature you have specifically requested. Where they are not necessary or otherwise exempt from consent requirements, we will ask for your permission before using them.

Marketing and Advertising Cookies

We may use marketing or advertising technologies where these have been enabled on our website.

These can be used to:

• understand the effectiveness of advertising;
• measure visits generated by marketing campaigns;
• avoid repeatedly showing the same advertising;
• understand customer interests; or
• provide more relevant advertising.

Where we use cookies or similar technologies for advertising, behavioural tracking or cross-site tracking, they will not be activated until you have given the necessary consent.

If we do not currently use advertising or marketing cookies, this category may not appear in our Cookie Settings.

4. Third-Party Cookies and Services

Some cookies and similar technologies may be provided by companies that supply services to Plush Place.

These may include:

Without Code

Our website and online shop are operated using services provided by Without Code.

Technologies associated with the website platform may be used to enable website functionality, security, shopping basket functions, checkout and other services.

Google Analytics

We use Google Analytics to help us understand how people use our website and to improve the Plush Place customer experience.

Google may process information collected through its analytics technologies in accordance with its own privacy arrangements.

Where consent is required, Google Analytics will only be used after you have chosen to allow analytics cookies.

Payment Providers

When you make a purchase, our payment providers may use cookies or similar technologies that are necessary to securely process your payment, detect fraud and complete the transaction.

For example, if you choose PayPal, you may be transferred to or interact with services operated by PayPal. PayPal's own privacy and cookie information will apply to its services.

Other payment methods made available at checkout may similarly involve technologies operated by the relevant payment provider.

5. Your Cookie Choices

When you first visit our website, you may be shown a cookie notice giving you choices about optional cookies.

You can:

• accept optional cookies;
• reject optional cookies; or
• manage your individual cookie preferences.

Strictly necessary cookies will remain active because they are required for the website and services you request to function.

Where your consent is required, we will not activate the relevant optional cookies before you have made your choice.

Choosing to reject optional cookies should not prevent you from shopping with Plush Place, although certain non-essential features may operate differently.

6. Changing Your Mind

You can change or withdraw your cookie choices at any time.

A Cookie Settings link should be available on our website so that you can review and change your preferences.

Withdrawing consent will not affect the lawfulness of any processing that took place before you withdrew it.

You can also control or delete cookies through your web browser settings.

Please be aware that blocking all cookies, including strictly necessary cookies, may prevent parts of our website, shopping basket or checkout from working correctly.

7. How Long Cookies Last

Some cookies are session cookies, which are deleted when you close your browser.

Others are persistent cookies, which remain on your device for a specified period or until you delete them.

The length of time a cookie remains on your device will depend on its purpose and the service that provides it.

Where available, details of individual cookies, their purposes and their duration are provided through our Cookie Settings or cookie preference tool.

We periodically review the cookies and similar technologies used on our website and remove those that are no longer required.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time, for example if:

• we introduce new website functionality;
• we change service providers;
• the cookies or technologies we use change; or
• applicable law or regulatory guidance changes.

The latest version will be published on our website and the date at the top of this policy will show when it was last updated.

9. Contact Us

If you have any questions about our use of cookies or your privacy rights, please contact:



Heidi Pittman trading as Plush Place

Email: help@plushplace.co.uk

Post:

Plush Place
Thelthoma
Long Road West
Colchester
Essex
CO7 6EL
United Kingdom