Shipping Policy

All products are ordered (pre-order items) or dispatched within 5-7 working days, excluding bank holidays.


In the event of you wishing to return your item, please inform me within 7 working days of unused products still in the original packaging and state whether you wish to receive a replacement or refund.


To return your product, you should mail your product to: Plush Place, Thelthoma, Long Road West, Colchester, Essex. CO7 6EL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Please note: Unfortunately we are not able to deliver to Northern Ireland at the moment