Returns Policy

We hope you are delighted with your Plush Place purchase. However, if you change your mind, you have the right to cancel your order within 14 days of receiving your goods.

Please contact us within this 14-day period to let us know that you wish to return your order. You then have a further 14 days to return the goods to us.

Returned products should be in their original condition and, where possible, in their original packaging. We reserve the right to reduce the value of a refund if products have been handled beyond what is reasonably necessary to inspect them.

Please send returns to:

Plush Place
Thelthoma
Long Road West
Colchester
Essex
CO7 6EL

Return Postage

Unless an item is faulty, damaged, incorrectly supplied or not as described, you will be responsible for the cost of returning the item to us.

We recommend obtaining proof of postage and, for higher-value items, using a tracked or insured delivery service.

If an item is faulty, damaged, incorrectly supplied or not as described, please contact our Customer Experience Team before returning it so that we can advise you on the return arrangements.

Refunds

Once we have received your returned goods, or you have provided evidence that they have been sent back to us, we will process your refund as soon as possible and within the applicable statutory timeframe.

For eligible cancellations, we will refund the purchase price together with the cost of our standard delivery service.

If you selected a more expensive delivery option, such as express or premium delivery, we will refund an amount equivalent to our standard delivery charge.

Refunds will normally be made using the same payment method used for the original purchase.

Exchanges

If you would prefer an exchange rather than a refund, please let our Customer Experience Team know when contacting us.



The time taken for an exchanged product to reach you will depend on product availability and your delivery location.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrectly supplied or is not as described, please contact us as soon as possible and we will work with you to resolve the issue.

Your statutory rights are not affected by this policy.